Reporting to the Senior Director of Corporate Communications, the Communications Assistant supports NPR’s talent relations, internal communications, audience services, on-site events, and NPR HQ tours. Duties include database management, writing and editing for internal and external use, event setup and logistics, some public speaking, as well as administrative support across these functions.
Audience and Community Relations
- Research and draft responses to listener letters using NPR’s online system.
- Support the maintenance of a databases and workflows used by the team.
- Provide logistical and planning support for NPR’s on-site special events and tours, including managing guest lists/ticketing and support during events.
- Serve as a tour guide as needed.
- Assist in fulfilling requests for NPR talent to speak at Member Station and external events.
- Monitor the Talent Relations database for new requests. Do a first review of each incoming request to make sure the necessary information has been provided by the requesting organization.
- Support the timely fulfillment of requests by tracking the progress of event requests. Provide updates to the requestors on the progress of their requests, as needed.
- Maintain the internal staff speaking engagement calendar.
- Update internal digital displays at NPR with news of upcoming speaking engagements.
- Write, edit and proofread copy for use in NPR’s daily internal staff newsletter and staff communications.
- Maintain the editorial calendar for internal communications updates.
- Post updates to the Intranet and quality control to events scheduled in the Intranet company-wide calendar.
- Provide support for all-staff meetings.
Education: Bachelor’s degree in either marketing, communication or a related discipline.
- At least one year of directly related experience.
- Excellent writing and proofreading skills.
- Strong understanding of (and enthusiasm for) NPR’s programming and mission.
- Exceptional organizational and attention-to-detail skills.
- Ability to work with Excel, Word, and databases.
- Comfort with public speaking and giving tours to small groups (approx. 20 people).
- Ability to work independently on multiple tasks.
- A customer service attitude and interest in supporting strong working relationships with stakeholders across NPR, our Member Stations, external organizations, and the general public.
- Ability to work effectively in a busy environment with diverse personalities and needs, and pressing deadlines.
- A positive attitude and a go-getter.
- Ability to work events that may be held in the evenings and on the weekends.